Last updated: July 26, 2026

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This Return Policy document is recorded by Creepy Crafts Mail Club ("Creepy Crafts Mail Club") and the internet web site ("Site") accessible at creepycraftsmailclub.com. Creepy Crafts Mail Club operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Please read this Return Policy carefully. By using and accessing any of the Services to make a purchase, you acknowledge that you have read this Return Policy and you hereby consent to our Return Policy and agree to its terms.

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Returns and Damages

Due to the handcrafted nature of this product, all purchases are final and non-refundable. Any orders that arrive damaged due to shipping carrier errors will need to have a claim filed with the shipping carrier. Please let me know within seven (7) days of delivery if your order arrived damaged, and I will try to assist you with filing a claim with the shipping carrier. Please send the order number, photos of the damaged item, and photos of the damaged packaging to hello@creepycraftsmailclub.com. 

 

Orders that are lost due to shipping carrier errors may be eligible for a replacement under the carrier's insurance policy after a three (3) week waiting period from the original shipping date. Please let me know after a three (3) week waiting period from the original shipping date if your order never arrived, and I will try to assist you and/or the shipping carrier in sending out a replacement. Contact me at hello@creepycraftsmailclub.com. 

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Please be sure to double check your address and/or the address you are ordering for. Creepy Crafts Mail Club is not responsible for lost packages due to an incorrect address at the time the order is placed. Shipping times are estimates and not guarantees, and any delays caused by shipping carriers are out of my control. Orders returned due to an incorrect address may be able to be reshipped at the buyer’s expense, please contact me for more information at hello@creepycraftsmailclub.com. 

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